Official product information
Contact Govapocept
A sales line on the telephone, a website desk by email, two New York addresses, and one route that does not exist at all.
Written and reviewed by the VapoCept Editorial Desk · Last updated September 22, 2026
Quick answer
Orders, tracking, changes and refunds go to the sales line on +1 (507) 448-8190. This website — pages, typos, privacy and press — is handled by [email protected], Monday to Friday, 9:00am - 5:00pm ET; that desk cannot see orders. There is no sales email address at all. The office is 469 Seventh Avenue, Floor 12, New York, NY 10018; returns go to a different address, 75 Ninth Avenue, Floor 3, New York, NY 10011, with your full name, the order email and the order ID inside the box.
The short version
Contact details at a glance
+1 (507) 448-8190 — orders, tracking, changes and refunds
[email protected] — pages, typos, privacy and press
Monday to Friday, 9:00am - 5:00pm ET
There is none. No address was supplied at all
469 Seventh Avenue, Floor 12, New York, NY 10018
75 Ninth Avenue, Floor 3, New York, NY 10011
Your full name, the email on the order, and the order ID
Return postage is paid by the buyer. Use a tracked service.
These are genuinely two different desks with two different jobs. The phone line can see orders and cannot edit this website. The email desk can edit this website and cannot see orders. Sending an order question to the email address is the most reliable way to lose several days.
By phone
The sales line, and what it handles
The sales line is +1 (507) 448-8190, and it is the published route for anything attached to an order. In a category where most business is done by web form, a telephone number a person answers is worth more than any roundel on a box.
What it handles
- Orders — placing one, or a question about one already placed.
- Tracking — a tracking number arrives in the order email. The sales line is where to go when it has not arrived, or when it has stopped moving.
- Changes — an address correction or a cancellation before despatch. Speed matters here: once a parcel is with the carrier it has to be returned rather than redirected.
- Refunds — opening a claim inside the 60-day window and checking where an existing one has got to. Have the order ID in front of you.
- Batch questions — matching an order to lot VAP-26/GO-5190 or certificate reference VAP-5190-26-GO.
What it cannot do
It cannot edit this website, so a typo, a broken link or a privacy question does not belong there. It cannot give medical advice, and you should be wary of a sales desk that offers some. And it cannot change the terms printed on the listing: the price you are charged and the wording of the guarantee are binding where you pay, not on a phone call.
By email
The website desk, and what it cannot do
The website desk is [email protected], reading mail Monday to Friday, 9:00am - 5:00pm ET. It looks after this site rather than the shop. That means corrections to any page, typos and broken links, privacy questions about what this site collects, and press questions about how a page was sourced. Name the page and we will fix what is wrong; a correction moves that page’s last-updated date forward.
If you have the bottle in your hand and the panel on it disagrees with something printed here, that is the most valuable email this desk can receive. No Supplement Facts photograph was supplied to us, so every amount on this site comes from the seller’s panel text rather than from a label we have read. The bottle wins.
What it cannot do, at all
It cannot see your order. Not the order ID, not the delivery address, not the status, not the tracking number, not a refund. Those records are not in front of it. An email sent here about a parcel is not quietly forwarded into a queue somewhere; it gets a reply telling you to call the sales line, and that reply arrives during office hours rather than immediately. Mail sent on a Friday evening is read on Monday morning. If the matter is an order, use the phone.
The honest section
The route that does not exist
There is no sales email address
No sales email address was supplied. The pack points to the sales contact page instead. For anything about an order, the phone line is the published route.
This is worth stating plainly rather than leaving you to discover it. Most retailers publish a sales address alongside a phone number, and a great many buyers prefer writing: it leaves a record and works at any hour. That option was not supplied to us, and we will not invent an address to make this page look more complete than the material behind it.
So the routing is simple and slightly inconvenient. Anything about a purchase goes to +1 (507) 448-8190. Anything about this website goes to [email protected]. If you want a written record of something the sales line told you, ask for the name of the person you spoke to and note the date and time, then keep that alongside your order email. In the absence of a sales address, that is the nearest thing to a paper trail this product offers, and it is worth doing before a refund rather than after one.
Where things go
Two addresses, and only one of them takes parcels
The office
469 Seventh Avenue, Floor 12
New York, NY 10018
A New York business address, and the address for the desk that publishes this site. It is not a shop, it is not a warehouse, and it is not where returns go.
Do not post a return here. A parcel sent to an office is a parcel in the wrong building, and a 60-day window does not pause while somebody walks it across town.
The returns address
75 Ninth Avenue, Floor 3
New York, NY 10011
A second New York address, and the only one that parcels should go to. Put your full name, the email the order was placed with and the order ID inside the box.
Two addresses is ordinary rather than suspicious: an office holds people, while returned stock needs a goods entrance and somewhere to put it.
Six things
What to have in front of you before you call
A call with these to hand takes a couple of minutes. A call without them usually becomes two calls.
From the confirmation email. Without it the desk is searching by name, which is slower and less certain
As it was typed at checkout, not as you usually write it
This is how an order is found if the ID has gone missing
The 60-day window runs from purchase, not from your first capsule, so this is the date that decides a refund
VAP-26/GO-5190 on the pack supplied to us. Read the code on your own bottle and quote that one
A replacement, a refund, an address change or an answer. Say which in the first sentence
These are reference codes for the batch. No certificate document was supplied with them, so treat them as the numbers the order desk will ask for, not as laboratory evidence. The desk matches an order to a batch on +1 (507) 448-8190.
One more thing, and it is the one people most often skip: a screenshot of the money-back wording on the listing, taken on the day you paid, with the date visible. The guarantee is stated as 60 days from purchase. A screenshot costs two seconds and settles any later disagreement about what was printed when you bought.
Decision table
Which one do I need?
| What you need | Which route | What to do |
|---|---|---|
| My parcel has not arrived, or tracking has stopped moving | Sales line | Call +1 (507) 448-8190 with the order ID. Tracking is issued in the order email. |
| I need to change the delivery address | Sales line | Call at once. After despatch a parcel has to be returned, not redirected. |
| I want to cancel before it ships | Sales line | Call. After despatch this becomes a return instead. |
| I want a refund, or I want to know where mine has got to | Sales line | Call with the order ID inside 60 days of purchase, then post the bottles to 75 Ninth Avenue, Floor 3, New York, NY 10011. |
| How much will I actually be charged? | Neither desk — the listing | Three pack prices were supplied to us and are printed here, but the listing is where the number is binding. Check it before you pay. |
| Is a single bottle sold at all? | Sales line | No price was supplied for a single bottle. If you want to try one month before committing to six, ask the sales line on +1 (507) 448-8190 whether a single bottle is sold at all. |
| A page on this site is wrong, or a link is broken | Website desk | Email [email protected] and name the page. A correction moves that page’s date forward. |
| The bottle in my hand disagrees with a page here | Website desk | Email the desk. The label is the document that wins, and no panel photograph was supplied to us. |
| A privacy question about what this site collects | Website desk | Email [email protected], Monday to Friday, 9:00am - 5:00pm ET. |
| Is the capsule shell vegetarian? | Neither desk — the bottle | No other-ingredients line was supplied, so nobody here can answer it. Read the panel on the bottle before the first capsule. |
| I take a prescription medicine, or I am managing a condition | Neither desk — a pharmacist or your clinician | Arginine and citrulline both work through nitric oxide, which is the pathway several blood pressure medicines act on. Take the bottle to the appointment. |
| I am pregnant, breastfeeding, or buying for someone under 18 | Neither desk — a clinician | The product is for adults 18 and over, and no warnings panel was supplied for this label at all. |
| I am worried about my memory | Neither desk — a health care provider | NCCIH: do not use complementary health approaches as a reason to postpone seeing a health care provider about memory loss. |
If your row is not here: anything with an order ID goes to the phone line, anything about this website goes to the email desk, and anything about your own health goes to somebody qualified to answer it.
Expectations
What we can answer, and what nobody here can
Anything on the published panel we can answer immediately, because it is printed across this site: the serving size, the thirty servings a bottle, all seven ingredient names, every one of the seven amounts, the 665.5 mg they add up to, and the directions.
Anything that was never published, nobody here can answer, and we will say so rather than guess. That list is longer than it should be: the other ingredients, the capsule shell, the allergen statement, the warnings, the storage instruction, the expiry date and the name of whoever manufactures this product. A certificate reference travels with the batch, but no certificate document came with it.
Health questions we will not answer, and you should be uneasy about a retail desk that does. NCCIH’s instruction on this particular subject is blunter than anything a seller would write: do not use complementary health approaches as a reason to postpone seeing a health care provider about memory loss. That is a better answer than a sales line can give, including ours.
Questions
VapoCept FAQ: contact questions
Is there a sales email address?
No. The pack points to the sales contact page instead and gives no address. For anything about an order, the published route is the phone line on +1 (507) 448-8190. The website email, [email protected], is for pages, typos, privacy and press.
What is the difference between the two contacts?
The sales line handles orders, tracking, changes and refunds. The website desk at [email protected] handles this site: pages, typos, privacy and press, Monday to Friday, 9:00am to 5:00pm ET. Sending a refund request to the website desk will slow it down.
How do I claim a refund?
Call +1 (507) 448-8190 with your order ID. Returns go to 75 Ninth Avenue, Floor 3, New York, NY 10011. Include your full name, the email on the order and the order ID with the parcel.
Who pays return postage?
You do. Use a tracked service and keep the receipt until the refund lands.
How long does a refund take?
Three to five business days for the desk to credit it after approval, then five to ten days for the card to post it. Two to three weeks end to end is a realistic expectation.
Where does it ship from?
Inside the United States unless the sales page says otherwise. A tracking number arrives in the order email.
References
Sources for this page
- National Center for Complementary and Integrative Health. Using Dietary Supplements Wisely. www.nccih.nih.gov. Accessed September 22, 2026.
- U.S. Food and Drug Administration. Information for Consumers on Using Dietary Supplements. www.fda.gov. Accessed September 22, 2026.
- MedlinePlus, U.S. National Library of Medicine. Memory. medlineplus.gov. Accessed September 22, 2026.
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Order VapoCept, or call the desk first
Capsules, 30 capsules a bottle, one capsule daily with water. Sales line +1 (507) 448-8190 for orders, tracking, changes and refunds.
$158 / $207 / $294 on the listing · 60-day window from purchase · ships from inside the US · sales line +1 (507) 448-8190