Guarantee and refunds
VapoCept 60-Day Guarantee: How to Claim a Refund, Step by Step
A money-back promise is only as good as the steps behind it. Here are the published steps, the timing and the gaps nobody wrote down.
Quick answer
VapoCept offers a 60-day money-back guarantee counted from the date of purchase. To claim, call +1 (507) 448-8190 with your order ID, then post the bottles to the New York returns address. You pay return postage. Refunds are credited 3 to 5 business days after approval, then 5 to 10 days for the card.
Key facts
- Window: 60 days from the date of purchase, stated on the seller's sales page.
- To start: call +1 (507) 448-8190 with your order ID.
- Returns address: 75 Ninth Avenue, Floor 3, New York, NY 10011, USA.
- Return postage is paid by the buyer. A tracked service is advised.
- Refund timing: credited 3 to 5 business days after the desk approves it, then 5 to 10 days for the card.
- Whether opened bottles are accepted: not published.
- Sales email: none supplied. The website desk cannot see orders.
What does the VapoCept guarantee actually say?
The pack states one guarantee: 60 days from the date of purchase. It is printed on the seller's sales page. The packaging also carries a "100% satisfaction guaranteed" roundel, and this one is backed by a real figure.
The clock starts when you pay, not when the parcel arrives. Whatever days the parcel spends in transit are used up from the window before you hold the bottle.
Delivery time is not published, so there is no way to know how long that gap will be. Order early in your decision, not late.
The pack does not say what happens to a claim made on day 61. Do not count on any grace period.
How do I claim a VapoCept refund?
These are the published steps. Every step depends on the first.
Call the sales line
Dial +1 (507) 448-8190 with your order ID in front of you. Call before you post anything, so the desk has a record.
Ask what to send back
Nothing published says whether opened bottles are accepted or only sealed ones. Ask on the call and write down the answer with the date.
Pack the bottles with a note
Put your full name, the email used on the order and the order ID inside the box.
Post it to the returns address
75 Ninth Avenue, Floor 3, New York, NY 10011, USA. Use a tracked service. You pay the postage.
Wait for approval, then the card
Credit comes 3 to 5 business days after the desk approves it. The card then takes 5 to 10 days to post it.
How long does a refund take?
Two stages, each with its own delay.
| Stage | Published time | Who controls it |
|---|---|---|
| You call and post the bottles | Inside the 60-day window | You |
| Desk approves the return | Not published | Seller |
| Refund credited | 3 to 5 business days after approval | Seller |
| Card shows the money | 5 to 10 days | Your card issuer |
Add the two published figures and the money can take more than a week to appear after approval, and longer if weekends fall in the gap, plus the time your parcel spends in the post. That is our own reading of the published numbers. The seller does not give one total.
Which address do I use?
Two New York addresses are published, and they are easy to mix up.
- Returns: 75 Ninth Avenue, Floor 3, New York, NY 10011, USA. This is where bottles go.
- Business office: 469 Seventh Avenue, Floor 12, New York, NY 10018, USA. This is not for returns.
A parcel sent to the wrong address is a parcel nobody expects. Copy the returns address exactly.
Keep the postage receipt and the tracking reference until the money lands on your card.
Can I cancel an order before it ships?
The pack lists the sales line for "orders, tracking, changes, refunds". That is the route for a cancel request too.
Whether an order can be stopped before shipping is not published. Call as soon as you change your mind, and have the order ID ready.
The website desk at [email protected] cannot see orders, so do not send cancellations there.
What is the guarantee missing?
Be honest about the holes. They are the questions to ask before you pay.
- Are opened bottles accepted? Not published.
- Is there a restocking charge? Not published.
- Does the six-bottle pack keep the same 60-day window? The window is 60 days; the pack holds 180 days of capsules, so four bottles are still sealed when it closes.
- Is the window the same for orders placed elsewhere? The guarantee is stated on the seller's sales page.
- What is the total time to a refund? Not published.
Screenshot the guarantee wording with the date showing when you order. That is simple and free.
Which sources back these facts?
The steps, addresses, timing figures and phone number all come from the seller's pack. The "not published" items are gaps in that pack, not guesses by us. No outside study is cited.
Frequently asked questions
What is the VapoCept money-back guarantee?
A 60-day guarantee counted from the date of purchase, stated on the seller's sales page. The packaging also carries a 100% satisfaction guaranteed roundel.
How do I get a VapoCept refund?
Call +1 (507) 448-8190 with your order ID, then post the bottles to 75 Ninth Avenue, Floor 3, New York, NY 10011, USA, with your name, order email and order ID inside the box.
Who pays for return postage?
The buyer. A tracked service is advised so you can prove delivery.
How long does a VapoCept refund take?
Refunds are credited 3 to 5 business days after the desk approves them, then 5 to 10 days for the card to post it.
Can I return opened bottles?
Not published. Ask the sales line on the call and note the answer and the date.
Can I refund just one bottle from a pack?
Not published. The guarantee wording we hold does not say. Ask the sales line before you post anything.
Our view
Our view: a real number of days is a good start, and 60 days is a fair window for a daily capsule. The process is simple on paper: a phone call, a box and a card credit.
But a few details live only in a phone call. Ask the three open questions before you order, write down the answers and keep every receipt. Do not wait until day 55 to decide. A refund claim made on day 59 is a risk you do not need.
Read next: Guarantee pageRefund policyVapoCept price and packs
Last updated November 4, 2026